# Every feature your business _actually needs_.

Modern telephony comes packed with capabilities that used to cost thousands. Here's what's included as standard with every hosted telephony deployment.

## The essentials, included.

Every modern hosted phone system includes a core set of features that used to require expensive add-ons or specialist hardware. With hosted telephony, they're all included — and managed centrally through a simple web portal.

### Auto Attendant

Record a personalised greeting for callers, with a self-service menu so they can reach the right person or department without going through reception. ("Press 1 for sales, press 2 for support…")

### Hunt Groups

Distribute incoming calls across multiple users according to rules you define — round-robin, longest idle, simultaneous ring, or custom logic. No more missed calls because one person is busy.

### Call Recording

Record calls on-demand or always-on. Play back recordings via the portal, or have any call emailed to you at the press of a button. Useful for training, compliance and dispute resolution.

### Virtual Receptionist

Like Auto Attendant but more sophisticated — a voice menu that adapts based on time of day, caller ID, or business hours. Handle calls professionally even when the office is closed.

### Smartphone Integration

Use your business number from your mobile via a dedicated app. Make and receive calls as if you were at your desk — clients see your office number, not your personal mobile.

### Call Management

Set rules for how calls are routed based on time of day, day of week, or specific schedules. Different routing for office hours, lunch breaks, evenings and weekends — no manual switching needed.

### Software Integration

Integrate your phone system with the tools you already use:

- Microsoft 365 / Outlook
- Salesforce
- HubSpot
- Sage
- Microsoft Teams
- Custom CRM systems via API

## Plus everything else you'd expect.

Voicemail-to-email, call queuing, music on hold, conference calling, presence indicators, call analytics, mobile twinning, do-not-disturb, busy lamp fields — they're all standard. If you can think of a phone system feature, it's almost certainly included.

## Want a proper walkthrough?

Book a quick demo and we'll show you exactly how each feature works in practice, and which ones will actually make a difference for your specific business.

## One team. Telephony, IT, connectivity and more.

As part of labdesk, we now deliver a much wider range of services — from cyber security and Microsoft 365 to AI readiness and managed IT support.